BLOG Service Level Agreements
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Service Level Agreements (SLAs) – Setting Expectations with your Vendor

An SLA is a document accompanying a technology or vendor agreement that defines the service expectations for the offering. The SLA may contain provisions on product and service support, response times, uptime guarantees, and system availability during scheduled maintenance or upgrading (if applicable). Paired with these expectations are provisions detailing what happens in the event a service level is not met. For example, a customer may be entitled to service credits or other remedies if there is an outage lasting longer than what is permissible under the SLA.

USPTO v. Booking.com
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Can Domain Suffixes Make Generic Words Registrable? USPTO v. Booking.com

Supreme Court Confirms; Domain Suffixes Can Make Generic Words Registrable The Case: USPTO v. Booking.com  |  The Impact  |  Zach’s Upshot   The Supreme Court has, by an 8-1 margin, held that generic top-level domains (i.e. .com, .net, etc…) can be added to otherwise-generic words to make a protectable trademark. This holding, welcome news to…

Data Privacy 2021 Image
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Data Privacy in 2021 – A Look at the Stats

Welcome to the age of Data Privacy. Are your data processing agreements and privacy policies compliant with current regulations? We can help you develop sound policies and procedures that instill trust in your consumer base and garner respect from vendors. Our data privacy legal team is led by a designated Certified Information Privacy Professional, United…

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Post-Brexit: International Data Transfers and the GDPR

As sovereign trade deals hang in the balance amid ongoing Brexit talks, Software-as-a-Service (“SaaS”) businesses are preparing for the end of the Brexit transition period regarding the international transfer of personal data. The transition period allows the UK to remain in both the EU customs union and single market otherwise allowing it to continue pre-Brexit until December 31, 2020 when the transition period ends, and the UK is no longer a part of the EU. When the UK ceases to be a part of the EU, international data transfer anxiety will start to kick in and be reflected in ordinary SaaS agreements.

China
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Understanding Means-Plus-Function Claims for Patent Protection in China

When considering patent protection overseas, it is important to work with a patent attorney who understands the potential obstacles of foreign jurisdictions. What may be a non-issue in your jurisdiction may present challenges elsewhere, such as the challenge described in the “means-plus-function” case study below.

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