An SLA is a document accompanying a technology or vendor agreement that defines the service expectations for the offering. The SLA may contain provisions on product and service support, response times, uptime guarantees, and system availability during scheduled maintenance or upgrading (if applicable). Paired with these expectations are provisions detailing what happens in the event a service level is not met. For example, a customer may be entitled to service credits or other remedies if there is an outage lasting longer than what is permissible under the SLA.
Corporate
As sovereign trade deals hang in the balance amid ongoing Brexit talks, Software-as-a-Service (“SaaS”) businesses are preparing for the end of the Brexit transition period regarding the international transfer of personal data. The transition period allows the UK to remain in both the EU customs union and single market otherwise allowing it to continue pre-Brexit until December 31, 2020 when the transition period ends, and the UK is no longer a part of the EU. When the UK ceases to be a part of the EU, international data transfer anxiety will start to kick in and be reflected in ordinary SaaS agreements.
The General Data Protection Regulation (the “GDPR”), promulgated by the European Commission, was adopted in April 2016 and became effective…
This blog post is part two of two discussing equity incentives and ways for employees to liquidate a portion of…
This blog post is part one of two discussing equity incentives and ways for employees to liquidate a portion of…
With so many companies’ runways depleting in these unprecedented times, many companies are seeking relief through the Coronavirus Aid, Relief,…
Earlier this month, the California Consumer Privacy Act became effective with many companies scrambling to become compliant with the law. While there…
This past Friday (October 11, 2019), the Securities and Exchange Commission filed an emergency action and temporary restraining order against…
In our most recent blog post, we discussed the second prong of the Howey test – a “common enterprise” –…